Last updated: 19 March 2026

Festivia.co.uk is operated by NOLVIA VENTURES LTD, a company registered in England and Wales under company number 16995958, with registered office at 124 City Road, London, United Kingdom, EC1V 2NX.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use Festivia.co.uk or contact us about our services.

1. Who we are

For the purposes of UK data protection law, NOLVIA VENTURES LTD is the controller of the personal information collected through Festivia.co.uk and through direct enquiries connected with Festivia.

This means we decide why and how personal information is used in connection with our website, enquiry handling, quote preparation, event planning, sourcing, and coordination services.

If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at privacy@festivia.co.uk.

2. What personal information we may collect

We may collect and process the following information:

• your name
• your email address
• your phone number, if you choose to provide it
• information included in your enquiry, such as event type, preferred date, location, guest count, budget, style preferences, and the kind of support you need
• any other information you choose to send to us when contacting us
• technical information collected through cookies and similar technologies, where these are used on the website

3. How we collect your information

We collect personal information when:

• you contact us by email
• you contact us by WhatsApp
• you contact us through Instagram
• you otherwise provide information to us directly
• you use the website and certain technical information is collected through cookies or similar technologies

4. How we use your information

We use personal information to:

• respond to your enquiries
• communicate with you about your celebration or event requirements
• prepare tailored quote options
• source suitable venues, suppliers, and service options where relevant to your enquiry
• provide planning, coordination, and related services
• manage and improve our website, services, and business operations
• maintain records for administrative, legal, tax, and accounting purposes
• comply with legal or regulatory obligations
• establish, exercise, or defend legal claims where necessary

We do not sell your personal information.

We do not use your personal information for marketing emails simply because you contact us, unless you separately agree to receive marketing from us.

5. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases depending on the circumstances:

• steps prior to entering into a contract, where you ask us to explore options, availability, or pricing before any booking or agreement is confirmed
• contract, where processing is necessary to provide agreed services to you
• legitimate interests, where processing is necessary to manage enquiries, communicate with prospective clients, operate and improve our business, administer the website, keep appropriate internal records, and protect the business, provided those interests are not overridden by your rights and interests
• legal obligation, where we need to process or retain information to comply with applicable legal, tax, accounting, or regulatory requirements
• consent, where consent is required, including for certain non-essential cookies or similar technologies

6. Who we may share your information with

We may share personal information, where reasonably necessary, with:

• website hosting, website maintenance, security, analytics, translation, and technical service providers
• prospective venues, caterers, decorators, entertainers, photographers, videographers, staffing providers, or other suppliers where this is necessary to explore suitable options relevant to your enquiry
• professional advisers such as accountants, legal advisers, or insurers
• authorities, regulators, courts, or other third parties where required by law or where necessary to establish, exercise, or defend legal claims

Where we share your information with prospective venues, suppliers, or service providers in order to explore suitable options for your enquiry, they may act as independent controllers of that information under their own privacy practices and policies.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including handling enquiries, providing services, keeping appropriate business records, and complying with legal, tax, or accounting obligations.

The length of time we keep information depends on the type of information, the purpose for which it was collected, whether an enquiry progresses into a booking or working relationship, and any legal, accounting, insurance, or record-keeping requirements that apply.

When we no longer need personal information, we will delete it or securely anonymise it where appropriate.

8. Cookies and similar technologies

Our website may use cookies and similar technologies for functionality, security, performance, analytics, translation preferences, and user experience purposes.

We will ask for consent before setting non-essential cookies or similar technologies where required by law. Strictly necessary cookies may be used without consent where they are essential for the operation of the website.

For more information, please see our Cookies Policy.

9. International transfers

Some third-party service providers we use may process or store personal information outside the UK. Where that happens, we take reasonable steps to make sure appropriate safeguards are in place and that personal information is handled in accordance with applicable data protection law.

10. Your rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate or incomplete information
• request erasure of your personal information
• request restriction of processing
• object to certain processing
• request transfer of your information in a portable format, where applicable
• withdraw consent where we rely on consent

If you would like to exercise any of your rights, please contact us at privacy@festivia.co.uk.

If you have a concern about how we use your personal information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).

11. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Third-party links and platforms

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party services. You should read their privacy policies separately before providing personal information.

If you contact us through third-party platforms such as Instagram or WhatsApp, your use of those services is also subject to their own terms and privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, or legal requirements. The latest version will always be published on this page with the updated date shown at the top.

14. Contact

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

NOLVIA VENTURES LTD
Company number: 16995958
124 City Road, London, United Kingdom, EC1V 2NX
Email: privacy@festivia.co.uk