Terms & Conditions

Last updated: 19 March 2026

These Terms & Conditions explain how Festivia.co.uk operates and the rules that apply when you use our website.

Festivia.co.uk is operated by NOLVIA VENTURES LTD, a company registered in England and Wales under company number 16995958, with registered office at 124 City Road, London, United Kingdom, EC1V 2NX.

1. About these Terms

These Terms & Conditions apply to your use of Festivia.co.uk.

By using this website or contacting us through the contact methods shown on it, you agree to these Terms. If you do not agree, you should not use the website.

These Terms apply to your use of the website and our initial enquiry process only. If you decide to proceed with Festivia’s services, any confirmed event planning, sourcing, coordination, supplier booking support, payment terms, deposits, cancellations, rescheduling, refunds, and service scope may also be governed by a separate proposal, quotation, agreement, booking confirmation, or supplier terms provided to you directly.

2. About Festivia

Festivia is an enquiry-led celebration planning, sourcing, and coordination business. We help clients explore, plan, coordinate, and arrange celebration-related services, which may include venues, décor, entertainment, catering, styling, staffing, photography, videography, and other event-related elements depending on the brief.

Festivia.co.uk does not currently operate as an instant online booking platform or automated checkout marketplace unless we clearly state otherwise.

3. Our website role

The website is intended to provide information about Festivia’s services and allow potential clients to contact us about an event or celebration.

Using the website or sending an enquiry does not guarantee availability, acceptance, supplier confirmation, pricing, or a binding booking.

Any service we provide is subject to review of your requirements, availability, suitability, location, timing, budget, and, where relevant, separate written confirmation.

4. Enquiries and quotations

When you contact us, we may gather information about your event, priorities, budget, preferred location, and the type of support you need.

Any ideas, estimates, indicative prices, availability checks, mood direction, or preliminary supplier suggestions provided during the early enquiry stage are for discussion purposes only unless and until they are confirmed in writing as part of a formal proposal, quote, or agreement.

Quoted prices may change before confirmation if there are changes in supplier pricing, venue availability, guest numbers, scope, dates, travel, staffing, timing, or other event requirements.

We may decide not to proceed with an enquiry if the request is outside our service scope, unavailable, unsuitable, incomplete, unrealistic, or otherwise not workable from an operational, legal, or commercial perspective.

5. Third-party venues and suppliers

As part of our enquiry, planning, or coordination process, we may identify, suggest, introduce, or communicate with venues, caterers, decorators, entertainers, photographers, videographers, stylists, transport providers, staffing providers, or other suppliers relevant to your event.

Unless we clearly state otherwise in writing, this does not mean we own, control, employ, insure, or guarantee those third parties.

Third-party venues and suppliers may have their own pricing, terms, availability, cancellation rules, insurance requirements, access rules, and operating policies. Where a third-party supplier is involved in your event, their own terms may also apply.

We are not responsible for a third-party venue’s or supplier’s acts, omissions, delays, cancellations, availability issues, pricing changes, service failures, or policy decisions, except to the extent caused directly by our own negligence or breach of contract.

6. No confirmed booking through the website alone

Using the website or sending an enquiry does not by itself create a confirmed event booking or a full service contract.

A booking or service arrangement will only be treated as confirmed when we clearly confirm this in writing and, where applicable, any required deposit, payment, signed agreement, or supplier confirmation has been completed.

7. Deposits, payments, cancellations, and changes

Any deposit requirement, payment schedule, cancellation terms, change fees, rescheduling terms, refund position, or supplier-related payment conditions will be set out in the relevant written quote, proposal, agreement, booking confirmation, or supplier documentation where applicable.

Where third-party venues or suppliers are involved, their cancellation, amendment, refund, or payment rules may affect the overall position and may apply in addition to our own terms.

8. Your responsibilities

By using Festivia.co.uk or contacting us, you agree that:

  • the information you provide is accurate, complete, and not misleading;
  • you are authorised to make the enquiry and discuss the event arrangements;
  • you will provide relevant details needed for us to assess your request;
  • you will review any proposal, quotation, agreement, and supplier information carefully before confirming anything;
  • you will obtain any permissions, consents, or approvals that are your responsibility in connection with the event; and
  • you will not use the website for unlawful, abusive, fraudulent, harmful, or disruptive purposes.

9. Website content and availability

We aim to keep the website content accurate, useful, and up to date, but we do not guarantee that all information on the website will always be complete, current, or error-free.

We may update, suspend, remove, or change any part of the website at any time without notice.

We do not guarantee that the website will always be available, uninterrupted, secure, or compatible with every browser or device.

10. Intellectual property

All content on Festivia.co.uk, including text, graphics, branding, logos, visuals, layout, and website design, is owned by us or used under licence and is protected by applicable intellectual property laws.

You may view and use the website for your own personal, lawful, and non-commercial use only.

You must not copy, reproduce, republish, distribute, scrape, adapt, or commercially exploit any part of the website without our prior written permission.

11. Acceptable use

You must not:

  • use the website in any way that is unlawful or fraudulent;
  • attempt to gain unauthorised access to the website, hosting environment, or connected systems;
  • interfere with the operation, security, or performance of the website;
  • use the website to send spam, malicious content, or abusive communications; or
  • use our name, branding, or content in a way that falsely suggests endorsement, partnership, ownership, or association.

12. Third-party links and services

The website may contain links to third-party websites, platforms, social channels, maps, or services.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services. If you use them, their own terms and policies will apply.

13. Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms is intended to exclude or restrict any mandatory rights you may have as a consumer under applicable law.

To the fullest extent permitted by law, we are not responsible for losses arising from:

  • your use of, or inability to use, the website;
  • temporary website unavailability, interruption, or technical issues;
  • errors or omissions in website content that were not caused deliberately or recklessly;
  • the acts, omissions, availability, pricing, performance, cancellations, or failures of third-party venues or suppliers; or
  • your reliance on indicative information, availability, or pricing before formal confirmation.

If we are liable to you in connection with your use of the website, we will only be responsible for losses that were a reasonably foreseeable result of our breach of these Terms or our negligence.

We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law.

14. Privacy and cookies

Your use of Festivia.co.uk is also subject to our Privacy Policy and our Cookies Policy, which explain how we use personal information and cookies or similar technologies.

15. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to the website, our services, our business model, or legal requirements.

The latest version will always be published on this page with the updated date shown at the top.

16. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections of the law of the country where you live.

If a dispute arises in connection with these Terms, the courts of England and Wales will have jurisdiction, unless applicable law allows you to bring a claim in another part of the United Kingdom or in the country where you live.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact

If you have any questions about these Terms & Conditions, please contact:

NOLVIA VENTURES LTD
Company number: 16995958
124 City Road, London, United Kingdom, EC1V 2NX
Email: hello@festivia.co.uk

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